DSL’s Service Advantage: Keeping Your Equipment in Prime Condition

In the fast-paced world of food service and retail, equipment downtime can significantly impact customer satisfaction and revenue. Selling equipment that produces consistently delicious food or beverage products is only part of the equation. At DSL, we are here to provide you with the support you need for the lifecycle of your investment. With a team of 70 factory-certified service technicians, we’re not just a service provider; we’re your partner in ensuring that your equipment operates at its best, day in and day out. Our factory-certified Red Seal Technicians are skilled in servicing leading brands like Taylor, Henny Penny, Franke Coffee Systems, Ubert, and Frontline Systems. This blog explores how DSL’s dedication to excellence keeps your equipment up and running, ensuring minimal downtime and maximum satisfaction.

Our Commitment to Excellence

We understand the importance of reliable equipment in your business operations. That’s why our team of certified technicians is committed to providing top-notch service and maintenance for a range of leading food service equipment brands:

  • Taylor: Known for its high-quality slush machines, soft serve ice cream machines, and grills, Taylor’s equipment is a cornerstone in many food service establishments.
  • Henny Penny: A leading name in fryers, combi ovens, and heated holding, Henny Penny equipment is designed for durability and performance.
  • Franke Coffee Systems: These sophisticated super-automatic commercial coffee machines are essential for businesses that want to offer the best coffee quality and variety without needing a barista.
  • Ubert: Renowned for their rotisseries and hot food merchandisers, Ubert products are designed to enhance any food service operation.
    • Ubert Website – ‘Equipment for Professionals Made in Germany’
  • Frontline International: Specializing in oil management systems, Frontline Systems are crucial for maintaining food quality, kitchen efficiency, and safety.

Priority Service Calls: Ensuring Your Needs Are Met Promptly

DSL prioritizes service calls to ensure that your equipment issues are addressed quickly and efficiently. Our priority service system ensures that critical equipment failures are attended to as a matter of urgency, minimizing downtime and disruption to your business. Whether it’s a sudden malfunction of your Taylor soft serve machine or a Henny Penny fryer not heating correctly, our technicians are on standby to provide swift, effective solutions. Our services cover all of Western Canada, including British Columbia, Alberta, Saskatchewan, Manitoba, Northwest Territories, and Yukon.

DSL's Service Advantage: Keeping Your Equipment in Prime Condition 1

How to Get in Touch for Service

Reaching out for service and support is straightforward. You can contact us through our dedicated service hotline at 1-800-665-1125, text via 1-780-452-7580, email at service@dslinc.com, or through our website’s contact form. Our customer service team is trained to assess your situation promptly and dispatch a technician to your location. We also offer scheduled maintenance plans to prevent unexpected breakdowns, ensuring that your equipment continues to operate smoothly over its lifespan.

The DSL Ltd. Difference

What sets DSL apart is not just our ability to service and maintain a wide range of equipment but our commitment to quality and customer satisfaction. Our factory-certified Red Seal Technicians undergo continuous training to stay up-to-date with the latest technologies and service techniques. This expertise allows us to offer unparalleled service, ensuring that your equipment performs at its peak, day in and day out.

In a sector where time is money, and reliability is key, DSL stands out as your trusted partner for maintaining operational excellence. Our comprehensive service offerings, skilled technicians, and commitment to customer satisfaction ensure that your equipment receives the care and attention it deserves.

Contact us today to schedule a service visit or learn more about how DSL can support your business. Let us take the worry out of equipment maintenance so you can focus on what you do best – serving your customers.


DSL's Service Advantage: Keeping Your Equipment in Prime Condition 3
Our service teammates after the Taylor Advance Training Seminar

Embrace peace of mind with DSL Ltd. – where excellence in service meets the dedication to keeping your business running smoothly.

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