Always up, Always on
Our customer service team answers your call in less than 20 seconds. After understanding the nature of your equipment repair(s) or service request, we prioritize the call.
Priority 1 calls mean the machine is down. In this emergency repair situation, we have a response time of 24 hours within major centres, and often target a 4 hour response on such calls. Priority 2 is 48 hours within a major centre, and a Priority 3 is scheduled according to when we’re next in the area.