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Red Cape Service:

Red Cape Service emphasizes DSL’s exceptional attitude and proactive connection with our customers. Everything we do at DSL is rooted in a higher level of service that we provide to our customers on a daily basis  Profitable customers are happy customers and that is DSL’s goal. Red Cape Service is our promise to deliver the best insights, support and equipment to our customers.

Reactive Service:

DSL’s reactive service is second to none. We strive for a 24 hour response time and same day service in all major centers. Every one of our service trucks is equipped with a GPS device, which allows us to make sure that the technician closest to you gets the call. We also offer after hours on-call service and, because our trucks carry over $20,000 in parts inventory, we have a first-time fix rate of 90%!

Parts & Labour Guarantee:

          DSL guarantees its service for 30 days from the date of repair. If the unit malfunctions within that time and is deemed to be for the same reason, the return trip service call charges will not be charged to the customer. All parts, excluding wearable items, have an extended parts replacement coverage of a minimum of 90 days, even if the equipment is past its original warranty period.